Shipping policy

VODOU LAKAY – SHIPPING POLICY

Effective Date: 2/1/2019

Thank you for engaging with Vodou Lakay. Each offering is intentionally prepared, spiritually aligned, and handled with precision. This is not mass production—timing, preparation, and delivery are guided by both operational discipline and spiritual protocol.

Please review this policy carefully before placing your order.

Processing Time

Orders are processed within 3–7 business days (Monday–Friday, excluding holidays).

Certain offerings—including custom work, ritual preparations, and spiritual kits—require extended preparation time. These are executed in alignment with ceremonial timing, ingredient sourcing, and spiritual directives.

Processing timelines are not negotiable and are part of the integrity of the work.

You will receive a confirmation once your order has been shipped.

 

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on weight, destination, and carrier selection.

Delivery timelines are determined by the carrier and do not include processing time.

Vodou Lakay is not responsible for delays caused by:

Carrier disruptions

Weather conditions

Holidays

Customs processing

 

Domestic Shipping (U.S.)

We ship via USPS, UPS, and other reliable carriers.

All orders include tracking information, which is provided upon shipment.

 

International Shipping

We ship to select international destinations.

International clients are responsible for:

Customs duties

Import taxes

Local regulatory compliance

 

Vodou Lakay is not responsible for items delayed, held, or rejected by customs. Clients are expected to verify import regulations, particularly regarding spiritual, botanical, or ritual items, prior to purchase.

 

Lost or Delayed Packages

Once an order has been transferred to the carrier, responsibility shifts to the shipping provider.

If your package is delayed or lost, you must contact the carrier directly using your tracking information.

Orders marked as “Delivered” are considered fulfilled. Vodou Lakay does not issue refunds or replacements for:

Delivered packages

Lost or stolen items after delivery

For high-value orders, we strongly recommend selecting signature confirmation at checkout.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must contact us within 72 hours of delivery.

Requests must include:

Clear photographic evidence

Order details

 

All cases are reviewed individually. Resolutions, if granted, are issued at our discretion and may include replacement or store credit.

 

Spiritual Integrity & Timing

Certain offerings are executed in alignment with:

Lunar cycles

Astrological conditions

Lwa-specific ceremonial timing

 

These timelines are non-negotiable and may directly impact when an item is completed and shipped.

When you place an order, you are agreeing to honor the process, not rush it.

 

Contact

For all inquiries:

Email: deedee.vodoulakay@gmail.com

Instagram: @vodoulakay